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Practice Information

We like to spell it all out at Help Medical 🙂

Whether you’re feeling unwell or taking charge of your health, getting help is easy. Located inside Priceline Pharmacy @ Pacific Fair Help Medical is the dependable and accessible general healthcare practice you deserve.

 

See a doctor when you need them, and leave with peace of mind knowing you’re taking care of yourself and your family. With Help Medical, your journey to better health starts by seeing one of our experienced, compassionate doctors.

 

No matter your health query or your stage of life, we’re here to help.

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Appointments

A standard appointment with a Help Medical Doctor is approximately 15 minutes, with every effort made to accommodate your preferred time and Doctor.

Sometimes it doesn’t always go to plan and emergencies happen. and will always be given priority appointments. In this event, our reception staff will attempt to contact you if there are any unforeseen delays. We will always endeavour to have time set aside each day within our bookings calendar for any urgent issues, children or walk-in-patients.

 

We always understand that delays can be very frustrating and try to keep any delays to an absolute minimum – just please bear with us and we will attend to you as soon as we can 😁.

 

If you have a medical issue that requires a longer consultation, speak to our friendly team and we can arrange this for you. You can ask our receptionists or just book a longer appointment online – either way, we’re here to help!

Fees

We're a bulk-billing practice!

If you have a current Medicare card, your appointment will be bulk-billed. 

 

For Patients who don’t have a current Medicare Card Fees are:

Short Consultation

$50.00

Standard Consultation

$75.00

Long Consultation

$110.00

Prolong Consultation

$140.00

Payment is required at the time of consultation with either EFTPOS/Credit Card or cash.

After Hours Services

Home Doctor Service provides care to our patients outside normal opening hours including weekends and Public Holidays.

Home Doctor Service provides a home visit service and can be contacted on:

Reminder System

Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care or to follow up on the areas of your health. Patients are automatically included on our reminder system.


If you do not wish to be part of our reminder system please let your Doctor or our receptionist know.

Do you need an interpreter?

If you or a family member requires an interpreter service, we can organise this for you using TIS National, a translating and interpreting service funded by the Australian Government for Doctors. Please let us know when you book your appointment if you may require this service.

Repeat Prescriptions

A consultation with your doctor is needed for repeat prescriptions.

Home & Other Visits

Home visits are available for regular patients whose condition prevents them from attending the practice. Please contact reception to organise this.

Pathology / Radiology Test Results

Your Doctor will advise you when they expect results to arrive. Please make a follow-up consultation with your Doctor so they can explain the results to you and discuss any further investigations. This can be done via a telehealth consultation by booking online or arranging an appointment by calling our friendly staff.

Immunisations / Vaccines

Patients are encouraged to take advantage of government-funded vaccines such as childhood immunisations, Hepatitis B and Pneumococcal for at-risk patients and the flu vaccine for patients aged 65 and older.

 

Please ask our nursing staff or your Doctor for further information.

Privacy of Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff, as per the current Privacy Act. For further information please ask our friendly staff to view our privacy of personal health policy in our patient information folder.

Telephone Access

Your Doctor may be contacted during normal opening hours.

 

If the Doctor is with a patient, a message will be taken and reception staff will advise you when it is likely that the Doctor will return your call.

 

In an emergency, your call will always be put through to a nurse and or a Doctor.

Patient Feedback

Our goal is to provide consistent quality care to our patients. If you have any concerns or suggestions, please phone or write to:

 

Lisa Myers; Practice Manager:

 

Email: Manager.pacfair@helpmedical.au

 

Ph: 07 56193818