Practice Information

We like to spell it all out at Help Medical ūüôā

Whether you’re feeling unwell or taking charge of your health, getting help is easy. Located inside Priceline Pharmacy @ Pacific Fair Help Medical is the dependable and accessible general healthcare practice you deserve.

 

See a doctor when you need them, and leave with peace of mind knowing you’re taking care of yourself and your family. With Help Medical, your journey to better health starts by seeing one of our experienced, compassionate doctors.

 

No matter your health query or your stage of life, we’re here to help.

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Appointments

A standard appointment with a Help Medical Doctor is approximately 15 minutes, with every effort made to accommodate your preferred time and Doctor.

Sometimes it doesn’t always go to plan and emergencies happen. and will always be given priority appointments. In this event, our reception staff will attempt to contact you if there are any unforeseen delays. We will always endeavour to have time set aside each day within our bookings calendar for any urgent issues, children or walk-in-patients.

 

We always understand that delays can be very frustrating and try to keep any delays to an absolute minimum – just please bear with us and we will attend to you as soon as we can ūüėĀ.

 

If you have a medical issue that requires a longer consultation, speak to our friendly team and we can arrange this for you. You can ask our receptionists or just book a longer appointment online – either way, we’re here to help!

Fees

We're a bulk-billing practice!

If you have a current Medicare card, your appointment will be bulk-billed. 

 

For Patients who don’t have a current Medicare Card Fees are:

Short Consultation

$50.00

Standard Consultation

$75.00

Long Consultation

$110.00

Prolong Consultation

$140.00

Payment is required at the time of consultation with either EFTPOS/Credit Card or cash.

After Hours Services

Home Doctor Service provides care to our patients outside normal opening hours including weekends and Public Holidays.

Home Doctor Service provides a home visit service and can be contacted on:

Reminder System

Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care or to follow up on the areas of your health. Patients are automatically included on our reminder system.


If you do not wish to be part of our reminder system please let your Doctor or our receptionist know.

Do you need an interpreter?

If you or a family member requires an interpreter service, we can organise this for you using TIS National, a translating and interpreting service funded by the Australian Government for Doctors. Please let us know when you book your appointment if you may require this service.

Repeat Prescriptions

A consultation with your doctor is needed for repeat prescriptions.

Home & Other Visits

Home visits are available for regular patients whose condition prevents them from attending the practice. Please contact reception to organise this.

Pathology / Radiology Test Results

Your Doctor will advise you when they expect results to arrive. Please make a follow-up consultation with your Doctor so they can explain the results to you and discuss any further investigations. This can be done via a telehealth consultation by booking online or arranging an appointment by calling our friendly staff.

Immunisations / Vaccines

Patients are encouraged to take advantage of government-funded vaccines such as childhood immunisations, Hepatitis B and Pneumococcal for at-risk patients and the flu vaccine for patients aged 65 and older.

 

Please ask our nursing staff or your Doctor for further information.

Privacy of Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff, as per the current Privacy Act. For further information please ask our friendly staff to view our privacy of personal health policy in our patient information folder.

Telephone Access

Your Doctor may be contacted during normal opening hours.

 

If the Doctor is with a patient, a message will be taken and reception staff will advise you when it is likely that the Doctor will return your call.

 

In an emergency, your call will always be put through to a nurse and or a Doctor.

Practice Communication

The doctors in the practice may be contacted via phone during opening hours. If the doctor is with a patient, a message will be taken, and the receptionist will advise you when it is likely the doctor or the practice nurse will return your call. In an emergency your call will always be put through to the doctor.  Patient may send through simple communications to their doctor or practice staff at reception.pacfair@helpmedical.au This email address is checked on a regular basis and any email received will be acknowledged in a reply and passed on to the addressee. All relevant emails will be stored in your patient record. While we make every effort to keep your information secure, we want to remind our patients that electronic communications and information can potentially be compromised and forwarded, intercepted, printed and stored by persons outside of our practice. Patients communicating with Help Medical Pacific Fair through email do so at their own risk. Our staff only send patient information via email if it is securely encrypted according to industry and best practice standards, unless the patient has formally consented to their health information being send by unsecure email. 

Your Rights & Feedback

If you are unhappy with any aspect of the services we provide you, or your feel your rights are not supported please talk to your doctor or our practice manager.
 
You may prefer to write to us or use our suggestion box. The practice manager email is: manager.pacfair@helpmedical.au
and will respond to you within 24 hours
 
We take your concerns, suggestions and complaints seriously.  Should you wish to take any complaints further you can contact:
 
Queensland Health Quality and Complaints Commission
GPO Box 3089 Brisbane Qld 4001 T: 07 31205999
https://www.qld.gov.au ‚Äļ health ‚Äļ contacts ‚Äļ complaints